Deposited USDT into my trust wallet

Support & Feedback English
1

sorry to disturb you here but I am having an issue submitting a ticket because it keeps saying captch verification failed. so am just going to ask it on here. I deposited USDT into my trust wallet and it was somehow withdrawn twice and I did not authorize this

2

Hello @michaelOnyejiaka To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

trust wallet
trust wallet1536×2048 67 KB

weird notification
weird notification1536×2048 112 KB

This is what I mean. my deposit was withdrawn twice and I literally just downloaded the wallet so no one has access to it but me

4

@michaelOnyejiaka Send your wallet address and transaction hash in plain text too (copy and paste here).

5

Hash: e36f21b169ef3201433fe700a15770ef8de757ff13386a0197b1a4dd452ff0ab

wallet address: TR7NHqjeKQxGTCi8q8ZY4pL8otSzgjLj6t

7

@michaelOnyejiaka Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app;

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions on the blockchain are irreversible. It is your responsibility to make sure your wallet is not compromised since the app is a non-custodial wallet (meaning, you SHOULD be the only one who holds the secret phrase and private keys).

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

8

But I didnt do any of these things. so there is no way I can retrieve my funds?