Did i lose my Matic?

Support & Feedback English
1

I haven’t received the polygon i sent to trust wallet 60 minutes ago from kucoin. Please help in confirming i did it correctly.

2

@Spicy618 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

3

Screenshot_20220707-202730_KuCoin
Screenshot_20220707-202730_KuCoin1080×2316 155 KB

4

Have i provided the necessary information? To allow you to assist me in retrieve my coins?

5

Screenshot_20220708-033305_Trust Wallet
Screenshot_20220708-033305_Trust Wallet1080×2316 107 KB

6

Screenshot_20220708-033705_Trust Wallet
Screenshot_20220708-033705_Trust Wallet1080×2316 164 KB

7

Screenshot_20220708-034317_Trust Wallet
Screenshot_20220708-034317_Trust Wallet1080×2316 234 KB

Screenshot_20220708-034253_Trust Wallet
Screenshot_20220708-034253_Trust Wallet1080×2316 236 KB

8

@Spicy618 Please send your receiving address as a plain text.

9

0x6aE0f7987883Ec51901ABeBc1162Bbe3A2cc0cA8

Above is the address to the recirving wallet

10

@Spicy618 Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search MATIC and enable the one with ERC20.

11

Thank you!!!¡!!
I have them!!!So appreciative Have a great day.
You are awesome :ok_hand:t5:

12

@Spicy618 Great! Glad to know that. If you have further inquiries, feel free to message us. Stay SAFU!