Did not recieve BNB sent from Coinspot

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1

Can anyone help me. I send some BNB coin form Coinspot to trust wallet a week ago but haven’t recieved it.
And can’t we contact trust wallet directly. Via email or via phone call

1 Like
2

To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste and attach a screenshot as well)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors, if any)

2 Likes
4

I cannot attach any photo or screen shot here… how ever my recipent address is bnb1ceuu9687prvxsdrpytcp48aw3r54hj8dfcc79c and the transaction number is C6091193B277307E37E6A0EBAD6F6394D83492722DBF28D73B74E737DCAFEBAB
My wallet has 0 bnb shown in it and i transfered 0.84597606 bnb

6

I did not recieve bnb send from wazirx
Transaction I’d CC7333D9CD7D0DC06D504F431656F02A7C8DDCDF9E885508C90016D1BF6116DF
Trustwallet address for bnb:bnb1l02sxygugxnxgl2j9rnk7d569fhejv2y4hr3aa
I have added memo as 10 that has added with trust wallet address

7

I did not recieve bnb send from wazirx
Transaction I’d CC7333D9CD7D0DC06D504F431656F02A7C8DDCDF9E885508C90016D1BF6116DF
Trustwallet address for bnb:bnb1l02sxygugxnxgl2j9rnk7d569fhejv2y4hr3aa

8

@Saran2
Your address/transaction hash doesn’t show history of any coins received or sent.
Kindly crosscheck and confirm your address again

9

I have transferred bnb from wazirx to trust wallet
Trus wallet address:bnb1l02sxygugxnxgl2j9rnk7d569fhejv2y4hr3aa

I have added memo as 10 so the trus wallet address shows as:bnb1l02sxygugxnxgl2j9rnk7d569fhejv2y4hr3aa-10

Transaction id:
CC7333D9CD7D0DC06D504F431656F02A7C8DDCDF9E885508C90016D1BF6116DF

Reference id :11693744

10

Trust walltet address :bnb1l02sxygugxnxgl2j9rnk7d569fhejv2y4hr3aa

But I have added memo so it shows address as
bnb1l02sxygugxnxgl2j9rnk7d569fhejv2y4hr3aa-10

11

@Saran2
Please provide a screenshot of the withdrawal you made on WazirX

1 Like
12

Screenshot_2021-10-29-15-21-05-309_com.google.android.gm
Screenshot_2021-10-29-15-21-05-309_com.google.android.gm1080×2340 155 KB

13

Screenshot_2021-10-29-12-33-10-907_com.wrx.wazirx
Screenshot_2021-10-29-12-33-10-907_com.wrx.wazirx1080×2340 133 KB

14

I have sent the screenshot of sending bnb from wazirx to trustwallet address

15

Both the transaction ID and address is not searchable on the Binance Chain explorer.
If that is the case, the transaction has not occured.
You can try it yourself if you want.
Search for them here:

You need to check this with the sender.

16

How can I recover this crypto I had sended can you help me with this problem

17

@Saran2
Please contact the sending wallet team to assist with this, this is not a Trust wallet issue.