Do you have service Saport

I don’t know how many time I have to write till I found someone help my .
I have one transfer for my wallet to other one for one week ago but till now I don’t receive it .

2 posts were split to a new topic: Balance wiped out

At least on the explorer, the transaction appears and the two wallets seem correct.
It may not appear in the trust wallet, but the network has registered the transaction so the funds surely are not lost. Did you try reopen the wallet on another device to check ?