Dogecoin Balance is 0

Support & Feedback English
1

I recently brought a bunch of Dogecoin and tried to transfer it to a wallet that I can sell on, the transaction froze and didn’t appear on the blockchair at all, so I reimported my wallet but the balance shows at 0. I searched my address using this website (Dogecoin Balance) and the batch of Doge I tried to send over is still attached to the address, just not showing up in the Trust Wallet. I have tried reimporting a second time but it still comes up as nil and unfortunately I do not have a second device I can try and import the wallet too. Is there anything else I can do to have the coin show up?

P.S. I have tried to follow the “My Crypto is Missing, What Should I Do?” guide, but it has ultimately brought me here.

TW1 TW2

2

Hi @AmishKahn,

To better assist, please provide us the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. dgub of Dogecoin:
    • Open the app
    • Go to the settings
    • Select “Wallets”
    • Press the 3 dots or “i” icon near the wallet that you are using
    • Export the public key (NOT THE PRIVATE KEY NOR THE RECOVERY PHRASE)
    • Copy the dgub of Dogecoin
    • Then send it here
3

Hi,
I’m using app version 5.16 (5166) and the dgub is dgub8sRrHUeCt7sPXNAZVSJTKH6esh43kH5p9K8ZzPdAvqSq6NRZiyGnVvv8wxcKDEHD38eYKYqev3ptPfN7bMXH7D6vKFPFhzVRBDHidQWyv75

4

Thank you for providing the requested information.

You indeed have 2833 DOGE on your wallet: DRtCdbCW4mAgozsj7DP6AaKCXhU514JcYK.

To fix the issue, please try to use a VPN then refresh the balance again. Let me know if it works or not.

5

Hi,
Unfortunately it hasn’t worked, I’ve tried connecting to several servers and reimporting each time, but the Doge is still showing as 0 in the wallet

6

I see. Now, backup your recovery phrase (guide: How to Backup a Multi-Coin Wallet) then uninstall the app. Install it again and import your wallet by using the recovery phrase.

7

That one worked, thank you very much

1 Like
8

You’re welcome! If you have further inquiries, feel free to create a new thread/topic. Stay SAFU!