Dot unstaking not working on both extension and android

Support & Feedback English
1

Hi I’ve been trying to unstake my dot for months but there’s no unstake option on the chrome extension, also on the android app I get “unavailable” error. I read that maybe It was because no dot for fees unstaked so I sent like 3 more dot. But still the same. Please help unstaking or migrating wallet so I can unstake. Thanks

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2

@zek247 Please submit a ticket to the Customer support team

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Everytime I try to send the ticket after writing the ticket and attaching the files, It takes me to a login page, so frustrating

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@zek247 Please remove the attachments and submit the ticket again.

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@Tobi Btw can you tell me polkadot derivation path on trustwallet so I can export it and unstake it in another wallet pls? thanks

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@zek247 The derivation path is m/44’/354’/0’/0’/0’

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Yeah you cant export trustwallet with derivation path, I had to pull a docker image of trustwallet to get the raw seed then import the saved json to another wallet, its crazy difficult btw but worked. Thanks for the help

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