Elongate not arrived

Support & Feedback English
1

Hello

I transferred BNB to have elongate.
the transfer was successful but I did not receive my Elongate.

I am worried because it is a big sum for me.
I am attaching the screenshots to you for you to understand better.

Thank you in advance for your help.

1 Like
2

Hello,

I cannot add images in jpeg.

I am sorry ans thanks you for your help

3

To better assist, please provide us the following information:
I have enabled screenshot sending for you.

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About” and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste )

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors, if any)

4

Thanks you

1/

image
image2732Ă—2048 153 KB

2/

image
image1125Ă—2436 280 KB
image
image1125Ă—2436 194 KB

3/ 0x230a0099b744835ac742f975041ac049e9b885cc9a197258c072be3475eb99b7

image
image1125Ă—2436 269 KB

4/ i don’t received elongate…

5/

image
image1125Ă—2436 168 KB

image
image1125Ă—2436 269 KB

5

@Yasser69 You sent your BNB directly to Elongate smart contract instead of swapping BNB for elongate on DApp such as PancakeSwap. Unfortunately, no way to retrieve the confirmed transaction. The only way is to contact elongate for support, if they can’t help to recover then consider it as lost. Be careful next time, do some research before participating in anything.

6

Oh, no. Can you give me the link or email to contact them because I can’t find it. In any case, thank you very much for your answer. I’m sad.

7

A post was split to a new topic: Tokens decimal not correct

8

@Yasser69 you can find their social profiles here on this page: https://bscscan.com/token/0x2a9718deff471f3bb91fa0eceab14154f150a385