Struggling transferring FIL to Kraken exchange FIL address through iOS app. Pending for a few mins followed by error. I have deleted and restored the wallet, and similar result.
Please help.
Trust Wallet 5.11 (5118)
Hi @sithlord2004,
To better assist, please provide us the following information:
- Trust Wallet app version (go to the settings of the app and press “About”, take a screenshot, and attach it here)
- FIL address
- Transaction hash or link (please copy and paste, and attach a screenshot as well)
- Screenshots of the wallet (including errors)
- Video recording of the issue (optional, but that would be very helpful in troubleshooting)
Thanks
Trust Wallet iOS 5.11 (current version)
Message ID
bafy2bzacedonmop5bpj4a6lro4eil2lovpdsfw7vz55oz5zqt2xnpamqsazom
Create Time 2021-01-25 16:57:27
From
[f1disac2bdjpdg63nt7lcyryu2bjv23adrzplxg7i]
To
[f1nqtcctk53l72t2n2rien5skyo2mdnlhdl76ozna]
Please take a screenshot of your Trust Wallet app version and attach it here.
Thank you for providing the requested information.
It looks like the transaction was successful, based on the explorer: https://filfox.info/en/message/bafy2bzacedonmop5bpj4a6lro4eil2lovpdsfw7vz55oz5zqt2xnpamqsazom
You can try to re-import your wallet and see if the “Error” label and balance is the same. Here’s a guide on how to do it: How to Re-Import your Wallet
Ok, I can see it’s just gone through
Is there anything I can do to prevent this from happening in future?
Yup, try to follow this:
Yes - I had done that already prior to starting the thread
I see. How about re-installing (uninstall the install) the app? If you haven’t tried it yet, please do so. Make sure you have a backup of your recovery phrase so you can import and access your wallet again.
Will give it a whirl and experiment with sending / receiving again.
Many thanks
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