Error Message when transferring to Kraken exchange address

Struggling transferring FIL to Kraken exchange FIL address through iOS app. Pending for a few mins followed by error. I have deleted and restored the wallet, and similar result.
Please help.

Trust Wallet 5.11 (5118)

Hi @sithlord2004,

To better assist, please provide us the following information:

  1. Trust Wallet app version (go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. FIL address
  3. Transaction hash or link (please copy and paste, and attach a screenshot as well)
  4. Screenshots of the wallet (including errors)
  5. Video recording of the issue (optional, but that would be very helpful in troubleshooting)


Trust Wallet iOS 5.11 (current version)

Message ID

Create Time 2021-01-25 16:57:27

Please take a screenshot of your Trust Wallet app version and attach it here.

Thank you for providing the requested information.

It looks like the transaction was successful, based on the explorer:

You can try to re-import your wallet and see if the “Error” label and balance is the same. Here’s a guide on how to do it: How to Re-Import your Wallet

Ok, I can see it’s just gone through
Is there anything I can do to prevent this from happening in future?

Yup, try to follow this:

Yes - I had done that already prior to starting the thread

I see. How about re-installing (uninstall the install) the app? If you haven’t tried it yet, please do so. Make sure you have a backup of your recovery phrase so you can import and access your wallet again.

Will give it a whirl and experiment with sending / receiving again.
Many thanks

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