ETH delivered by Moonpay but not in Trust Wallet

CryptoBoss143 · April 8, 2021, 5:11am

I bought ETH though the Trust Wallet app via Moonpay. My transaction was completed over 2hours ago as it says “crypto delivered 4/7/2021, 8:58:54 AM” but the cryptocurrency is not in my wallet. I contacted moonpay and their response was to contact Trust Wallet. When clicking on “Click to view on Blockchain Explorer” is says, “Sorry, We are unable to locate this TxnHash” and “ If it still does not show up after 1 hour, please check with your sender/exchange/wallet/transaction provider for additional information.” I am not sure what is going on and praying I did not get scammed. Can someone please help.

Transaction ID:
5f41e84b-bed7-47cd-93a7-360ae06fa41a

Sending to:
0xb2bDec703D0963ff0B99AD840b9d00F7C02826bE

iamdeadlyz · April 8, 2021, 5:13am

Hi @CryptoBoss143,

You already received the ETH that you bought. You also spent it on the next transactions.
https://etherscan.io/address/0xb2bDec703D0963ff0B99AD840b9d00F7C02826bE

Garyjames90 · April 8, 2021, 5:50am

I’m literally having the same problem she is but I haven’t received any of it and I spent $300. Idk what to do.

iamdeadlyz · April 8, 2021, 6:12am

Hi @Garyjames90,

Please copy the transaction hash and send it here.

Garyjames90 · April 8, 2021, 6:47am

0x2aeb99422ae55475f8c67875275eff6a98456aa06e4044c01a074a22446e1f72

That’s the hash but when you go to it, it says it doesn’t exist.

jbergson · April 8, 2021, 11:20pm

This same thing happened to me. I was charged and it says delivered but no crypto in my wallet.

jbergson · April 8, 2021, 11:21pm

Here is my hash:
0xb9aa16582ae9925a0be567eef4f0de171cb9a97ec9d8471a2cfa4a181c3e9131

iamdeadlyz · April 11, 2021, 6:20am

@Garyjames90, please contact the customer support of MoonPay so they can investigate: https://support.moonpay.io/hc/en-gb/requests/new

@jbergson, it’s already in your wallet. Also, you already used it.

berken · April 18, 2021, 4:10am

I have the same problem.
Destination address:
0x68e1eb57f94e94764defb864170cf3818e287c37
Transaction Hash:
0x8b6105c7352cdd21f41e33929307e88a0740bac8033a5c060fc25c0500c89d88

PacosTacos4 · April 18, 2021, 4:17am

I have bought ETH on moonPay and it hasn’t sent but says it already is in my account?? I don’t want to lose my money!

PacosTacos4 · April 18, 2021, 4:19am

Destination address
0xf7FEe3be240108E5FE18437664454844be52B25f

Transaction hash 0xd374a29234a2d4030b8f887e441005155d5cd185b02391547eec05bb9ada51a8

berken · April 18, 2021, 4:37am

Yes I am having the same exact problem, I am not sure if the network is overloaded or something

FatNinjaPro · May 10, 2021, 4:51pm

Transaction hash: 0xe0101ade828cc39dfb8d44e1919d028fea951675c1f23ca1b9ad67d9a3a54786

Wallet ETH address: 0x40EB67ab930f88eac0784e9b1a39951100b47F07

Cant post pictures, not sure why. Please help

I bought ETH with moonpay. Been delivered according to moonpay but it hasnt shown in my wallet. Is this just a time issue, or did i just lose my money?