I bought ETH though the Trust Wallet app via Moonpay. My transaction was completed over 2hours ago as it says “crypto delivered 4/7/2021, 8:58:54 AM” but the cryptocurrency is not in my wallet. I contacted moonpay and their response was to contact Trust Wallet. When clicking on “Click to view on Blockchain Explorer” is says, “Sorry, We are unable to locate this TxnHash” and “ If it still does not show up after 1 hour, please check with your sender/exchange/wallet/transaction provider for additional information.” I am not sure what is going on and praying I did not get scammed. Can someone please help.
You already received the ETH that you bought. You also spent it on the next transactions.
I’m literally having the same problem she is but I haven’t received any of it and I spent $300. Idk what to do.
Please copy the transaction hash and send it here.
That’s the hash but when you go to it, it says it doesn’t exist.
This same thing happened to me. I was charged and it says delivered but no crypto in my wallet.
Here is my hash:
@Garyjames90, please contact the customer support of MoonPay so they can investigate: https://support.moonpay.io/hc/en-gb/requests/new
@jbergson, it’s already in your wallet. Also, you already used it.
I have the same problem.
I have bought ETH on moonPay and it hasn’t sent but says it already is in my account?? I don’t want to lose my money!
Transaction hash 0xd374a29234a2d4030b8f887e441005155d5cd185b02391547eec05bb9ada51a8
Yes I am having the same exact problem, I am not sure if the network is overloaded or something
Transaction hash: 0xe0101ade828cc39dfb8d44e1919d028fea951675c1f23ca1b9ad67d9a3a54786
Wallet ETH address: 0x40EB67ab930f88eac0784e9b1a39951100b47F07
Cant post pictures, not sure why. Please help
I bought ETH with moonpay. Been delivered according to moonpay but it hasnt shown in my wallet. Is this just a time issue, or did i just lose my money?