ETH did not arrive at the shipments address

Please do a backup of your recovery phrases and then do a full reinstall of the app.

We have some guides that can help out:
https://community.trustwallet.com/t/how-to-backup-a-multi-coin-wallet/42/2
https://community.trustwallet.com/t/how-to-restore-a-multi-coin-wallet/43/2