ETH sent via Mantle network not received (Withdrawal from Bybit to Trust Wallet)

Support & Feedback English
1

He everybody,
Would any of you be so kind and help me to understand what I did acctualy wrong during my last fund transfer from Bybit to Trust Wallet?

Here are some details:

Several days ago I wanted to withdraw my purchased ETH on Bybit and send it to the TrustWallet.

I chose to transfer my ETH via Mantle Network (because of 0 fee) and now it seems it is stuck on the network. I don’t understand in what state it is the transaction right now, because according to Bybit the transfer was successfully finished.
I can clearly see it on Mantle explorer: Transaction 0x5cd6ce62ae1fc7e2af5f09d4ec0c56033a097ff2376b2e6ea25286290cd1be9b - Mantle Explorer but this transaction has not been received yet.

Here are some details:
Txid: 0x5cd6ce62ae1fc7e2af5f09d4ec0c56033a097ff2376b2e6ea25286290cd1be9b
Wallet address: 0xB315F64De7aC01d574958EE7942b1eB5251C0bAe

Snímek obrazovky 2023-10-26 234541
Snímek obrazovky 2023-10-26 234541760×1111 56.7 KB

2 Likes
2

Hello @Mazzy
Unfortunately Trust wallet doesn’t support that network, you need to find a wallet that does and import your keys there.

3

Hey Toby, same problem with me Bybit ->Mantle-> Trust Wallet - lost transaction.

TXID 0x3a6eaffb14c6319c66c9f037dc6507e4f435dea15fec20a19b70e01bb474b50e

No chance to see it in Trust wallet?

4

@Alex1231 You’d need to find a wallet that supports that network as Trust wallet doesn’t support it yet.

5

But in the wallet there is option to receive mantle and there is adresd with mentioning that only mnt could be sent to this address. Can’t attach prscr.

6

@Alex1231 My bad, that was my mistake.
It is supported and you can add the token you sent manually

7

Can you give some hints how to add token manually? no any clue how can i do this.

8

@Alex1231 Please check the guide i attached above.

9

In my own case, i sent etherium from bybit to trust wallet using Erc20 and till now it has not reflected and is successful from bybit

10

@Monaco2020 You need to confirm what network you sent on or check your address on the explorer to see what it says.

12

Hi Toby,

I sent from my eth mainnet to trustwallet swift wallet (not knowing it was bep20 and abitrum)

Hash id:

0x4ea26e00fd49ef27d330e78481a1a1a60ace1318991ac1ddcfc025bf6b44b6af

Recieved address

0xeee145789c011cb70b9a1b5691f187553f45e2b3

This is the transaction ID. How do I recover these funds into my trust wallet?

I can’t export swift wallet either as it has no pass phrase

13

@Alexm12341 Your transaction shows you sent on the ETHEREUM network

14

That’s correct but that address is for my trust wallet swift beta wallet and I didn’t know that it has to be abitrium bep20.

How do I access these funds on my trustwallet swift beta wallet?

15

@Tobi

I’m encountering an issue where I’m unable to perform swaps or send my coins due to an “insufficient BNB” message, despite having both BNB Smart Chain and the traditional (dark colored) BNB in my Trust Wallet. This persisting problem is hindering my transactions, and I’m unsure how to proceed.

Could you please provide guidance or a solution to resolve this matter? Your prompt response would be greatly appreciated.

Thank you for your support.

16

@Alexm12341 I’m not sure I understand what you mean?
What you sent was ETH on the ERC network.

17

@Shsusjdbdne You should check that you have BNB on the chain which you’re trying to transact on.

18

But it is not showing up on my trust wallet swift wallet??

How do I view these funds on my wallet and access them? They are not showing up, only abitrium but not eth mainnet on swift wallet.

Please help urgently or email me directly and I can send you all the details.

19

@Alexm12341 I’d suggest you submit a ticket to Customer support then at support.trustwallet.com.

22

It is an automated response with no help at all!! Very frustrating and terrible service from trustwallet

23

@Alexm12341 There is a submit ticket button at the upper right corner of the page where you can click to submit a ticket.