ETH transaction from Binance not received

Support & Feedback English
1

Hi there

Fund left Binance ( 0.1198124) at 22/11/2021 21.20 but yet received at trust wallet, please help to locate where the fund is.

Could you help with the trouble shooting?

Thanks in advance

1 Like
2

I have the same problem, I’ve transferred from Binance on the 17/11/2021 and today I didn’t receive it yet, send some mails to support without any results.

3

Hello @Bobchin @pbserra To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)