Funds missing after transferring from binance.com

Support & Feedback English
1

Hi.
I transfered bnb from binance account and selected bep20 network by I wanted it in smart chain coins . I received confirmation from binance.com and I checked transaction on bscscan.com and shows successful. But when I go to my trust wallet I dont see any transaction encoming or received bnb.
It’s been 24 hrs and there is nothing.

my smart chain bnb wallet address : 0xd10b12b741c623015c15ee71122C40f18B445a44

I’m using android version 1.28.6

2

Your funds arrived and then sent out to another wallet.

If you are not responsible for the transfer Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);
  2. You saved your 12 words in a very bad place;
  3. Your device is corrupted with malware;
  4. Someone had physical access to your device;
  5. You entered your recovery phrase on a fake/clone app.
  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

3

I have a similar problem, I transfered my balance from Binance to my BNB Smart Chain wallet, in Trust Wallet. From Binance’s end the transaction was succesful. But my Trust Wallet never received the balance or even a notification that there was a transaction going on.

1 Like
4

Hello, @Nuyun try the following :-

1 Update your app

2 Reimport your wallet

3 Use VPN

If problem persists

1 Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2 Crypto wallet address (press the receive icon near the send button, take a screenshot, and attach it here)

3 Transaction hash or link (if you have any, please copy and paste and attach a screenshot as well

1 Like
5

Thanks a lot for your help, I reinstalled the wallet app and the balance now shows up!

6

I had transferred funds from binance in order to purchase refinable. Either my funds are missing or tokens. No1 seems to know who is accountable please can this be looking into as I want my money or tokens

7

To better assist, can you provide us the following information:

Trust Wallet app version

Crypto address

Transaction ID (if you have any)

Details about your issue

Screenshots of the wallet (errors, if any

8

I have responded to your email to provide this information. I have also done the suggested method of redownloading the app and still has not worked.

9

Merhaba Binance Cüzdandan Trust wallete 24.4 xrp aktardım. Trust wallete gelen 3.19 xrp , sorun nerede ?