Funds not displayed in wallet following pancake swap

Support & Feedback English
1

I have done a bep20 swap using pancake swap from within Trust wallet.
Looking at BSCscan I can see that the swap was ok and the funds were sent to the correct wallet address within my Trust Wallet. But the funds are not displaying.
I have tried all the usual closing app and reopening etc but can see nothing.
Any ideas please.
Txid 0xB9636d3D2bC5e6d1821353E1CaC80D2a8C605a8E
version 5.37

2

Hello @sherlockh To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

20220520-134653_Trust Wallet
20220520-134653_Trust Wallet1080×2192 127 KB

4

Hi Thank you for your help,
I needed to swap my BNB BEP 20 for EMP token, so I proceeded to Pancacake swap from within trustwallet.
The token was listed in my wallet already and according to BSCscan the swap was good and the funds were sent to my wallet. As you can see from the screenshot the funds are not displayed.

Screenshot_20220520-140011_Trust Wallet
Screenshot_20220520-140011_Trust Wallet1080×2192 154 KB

Screenshot_20220520-140011_Trust Wallet
Screenshot_20220520-140011_Trust Wallet1080×2192 154 KB

Txid 0xB9636d3D2bC5e6d1821353E1CaC80D2a8C605a8E
0x10ed43c718714eb63d5aa57b78b54704e256024e
Thanks again

5

acount 20220520-142158_Trust Wallet
acount 20220520-142158_Trust Wallet1080×2192 170 KB

6

@sherlockh Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:
Network: Smart Chain
Contract: 0x3b248CEfA87F836a4e6f6d6c9b42991b88Dc1d58
Decimals: 18

7

HI,
Perfect all is good, thanks for your help.
This project had a second token that I was unaware of, and the token I had selected in Trust wallet was not the correct one. I used the QR code from tthe contract on BSCscan as you suggested and I could see the tokens.
Thanks again

8

Great! Glad to know that. If you have further inquiries, feel free to message us. Stay SAFU!

9

Hi there,

I need help locating a transfer I just initiated.

I sent USDT, from my CEX account to my Trust Wallet, and I’m not seeing the transfer reflected in my account. Can you please assist me?

0xfD140a837Dc0AffB045f95F36A4FC130CB743441

Binancesmartchain was selected at the time of the transaction

Regards,

CB

10

Hi @Collin Please do this and add Binance-Peg BSC-USD

It’s in your wallet :
https://bscscan.com/token/0x55d398326f99059ff775485246999027b3197955?a=0xfD140a837Dc0AffB045f95F36A4FC130CB743441

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

11

Hi,

Thanks for responding. Not sure what you mean by “Please do this and add Binance-Peg BSC-USD”. Can you please explain? I’m very new to this world of crypto

14

Just click on the link here :