Funds not received

Support & Feedback English
24

@Ropo89 please tap on top right corner and search ETH then switch on ETH BEP20 manually. This guide can help too: How to Add or Remove a Coin

25

@Harfanhians
Hello, try the following :-
1 Update your app

2 Reimport your wallet

3 Use VPN

26

Yea my Problem was solved somehow. Now everyting is working! Thanks you anyway!

27

Hi alan, please kindly asnwer my question
im stucked here

thanks before

28

@loops the transaction I D you sent here is doesn’t exist or is not correct. Also the last transaction entered your wallet is 7 days ago. Contact Indodax for this issue.

29

Sorry but im not sure the ID transaction you mean
Is it transaction from indodax?
Here is the detail

ID : 366771
Tx : 0x20ba9a0ea8392bc3e51875ef35699014a32facdf065a18ca0ebce2599524ad5b

My eth address on trustwallet
0x56e8D228a6df00e4baEc8717c9558804183b9354

30

Hi alan.
Kindly resolve my issue ASAP. I’ve recieved xrp successfully but are not showing in my wallet what is the problem?
The detail is given below.
Source:rJb5KsHsDHF1YS5B5DU6QCkH5NsPaKQTcy
Binance
Sequence:5495622
Destination:rZ7qy9EBRhCJdE7j3dfyNH3jLpsa5iSmM

31
  1. Trust App Wallet Version: 5.24
  2. 0x3F99558f774a45116F1034A14ff4B64df33216d0
  3. bf7e70fd-fd62-439b-b4f8-86065d99dc49
  4. Trying to add BNB Smartchain. Purchase was success but have 0 in wallet.
  5. No Errors.
32

There is a 20 XRP fee required in order to activate an XRP wallet. This is set by the XRP network and not by the app.
To learn more about this Reserve Requirement, you can check the technical document that explains it further: https://xrpl.org/reserves.html

Read more: How to Create and Activate your XRP Wallet

33

Hi @BikkBoi you received your BNB 1 hour ago. Check again your wallet please.