Hello @Alan47 why is my wallet address changed after i restored my wallet then funds went missing.
Hello @Hyacinthconsunji To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
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Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
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Further details about your issue (please explain what you were trying to do)
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Screenshots of the wallet (including errors or missing balance)
- Trust Wallet app version
- Your Crypto address
Before the uninstall my address is: 0xEC8ac0dbbF50cBd46FF17168D0D4f2c392F57D94
After reinstall and Import:
- Further details about your issue (please explain what you were trying to do)
I uninstalled the app because I was experiencing some crashes, then when I restored my wallet, my funds are missing. I checked my address on bscscan to see if my coins are intact and it still is. I tried to manually add the token that I bought because its a BEP20. However the balance shows 0. Then I checked my receiving address, just to see that I have a new address that’s why my balance is 0. It seems like I was given a new wallet. I was 100% sure my recovery phrases are correct.
- Screenshot of the wallet
Before Uninstall:
After reinstall and import:
If you would be needing the transaction hash of my crypto that I bought, I can provide them here.
Looking forward to your prompt response. Thank you.
Hi @Hyacinthconsunji
Apologies for the inconvenience. Please make sure that you have the right set of words.
Here is a guide that might help: