Harmony (one) from crypto.com is missing

Hello. I was sending ONE from crypto com to trust wallet and transaction was ok from crypto com, they also give transaction ID, but coins never appeared on trust. I found that the address for ONE and ETH is the same. How is that possible? And now my coins is gone. Is there any chance to bring it back?

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, send as a plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Transaction ID is 0x97ee549d6d2f1bf492fb01539a2cc1d4688a6f397471c938458da2d2a5dc9d49
Version of the app is 12.1.
Screenshot of the wallet address is above.
And of wallet…

You asked me to show you some screenshots and to verify my wallet and all my coins are missing…wtf dude?

Look at the network you sent from. The harmony network begins with “one”

you sent in the network bep20 or erc, that’s why it doesn’t arrive !!!