Hello I'm Royy I have a problem to complain

I sent a bep20 katana Inu token to erc20 in hotbit wallet. and it says successful but I can’t find it.

How can I get it back.

Please help me recover it.
The transaction show completed
And has left my wallet

5 Likes

Please contact the customer support of Hotbit exchange so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

1 Like

Hey im facing an issue someone deposited my ustd from waller without my permission

Hello @Ayesha3 ,
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Further details about your issue (please explain what you were trying to do)
  5. Screenshots of the wallet (including errors or missing balance)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

Hello @Ayesha3 You should open a new topic for it , feel free to do it .