hello, i have a problem, i transferred my drep tokens from my trust wallet into their own wallet, it called drep and i downloaded it from their official website.
the main problem is that it show my balance zero, however i can see the successul transactions, it’s weird, what should i do? is there any chance i get my tokens back?!
1 Like
A similar situation I transferred a Drep coin from the Binance wallet, the test received it, but it does not display its value
Hi @sahargl, since you downloaded DREP’s official wallet, you need to contact their customer support about it so they can investigate the issue.
@AlexeyEremin, to better assist, please send the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- DREP wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
- Transaction hash or link
- Further details about your issue (please explain what you were trying to do)
- Screenshots of the wallet (including errors or missing balance)
I had the same problem. Be careful if you need to reach out to them for help. there are ppl pretending/or that work for them who will use that wallet issue to get access to the wallet you sent them from and clean it out. I’ve never gotten any reply from them on any socials with multiple attempts. The one time someone replied i wish they hadn’t. My issue is now fixed except Now after I transferred a large amount of them they’re my wallet balance has gone negative showing that I have a negative balance of them and only incoming transfers have be completed. If resolved please lemme know how. Good luck be safe