I buy slp but dont get to my walletllet

[Pavlin1989]

Нет, я не получил ответа и монеты на своём счете не вижу, как мне вернуть монеты?

[Emily303]

I have an account that has MNE whenever I send bnb smartchain inside my wallet it I never reflection
Pls I m dying

[Cactus18]

Hello Alan47,

I have the same problem I bought $PKN (POKMI) yesterday and I still haven’t received the tokens even though it says the transaction took place and I don’t have my money anymore, I had bought about $48 of PKN.

Please could you help me.

Thanks in advance !

[Alan47]

Hello @Cactus18 @Emily303 To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

3. Transaction hash or link (if you have any, please copy and paste)

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors or missing balance)

[Pavlin1989]

I bought the slp on the binance exchange and sent it to the wallet on the ronin network and they did not come to my wallet, please help me figure it out and find these coins. on binance they said to contact you

[Alan47]

Hello @Pavlin1989 To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

3. Transaction hash or link (if you have any, please copy and paste)

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors or missing balance)

[Pavlin1989]

I am sending all the screenshots, I sent from the exchange to my wallet 977 slp, but they did not reach, please understand

0xcb5123a9a38fd63da39c7d15da6ce5497c2310ef44cac808f3eaa87ec154a0a2

transaction link

[JennyMillan]

@Pavlin1989
Please add your token as a custom token.

How to Add a Custom Token

Tokens are Digital Assets created within the application on a certain blockchain. Trust Wallet supports several blockchains where tokens are being issued. Some examples are ERC20 on the Ethereum Network, BEP20 on Binance Smart Chain and SPL tokens on the Solana blockchain. [image] [image] Note: The following steps is only applicable if the token sent is on a blockchain that is supported by the app. The transaction should also be confirmed on the blockchain explorer. No confirmed transacti…

[Pavlin1989]

did not help, since I was sending ronin over the network, and you do not have this when adding a token. what other options are there?

[JennyMillan]

You need to derive your private keys and then import to a wallet that supports that network

[Pavlin1989]

where to get these keys? tell me please jennyMillan
Mmmmmmmmmmmmmmmmmmmmm

[JennyMillan]

@Pavlin1989
See guide below:

1024×1024 63.2 KB

Yes! You — and only you — control the private keys in your Trust Wallet. Your private keys (all derived from your recovery phrase) never leave the Trust Wallet app. The only way to get them out is when you reveal the recovery phrase. So handle it with great care! No-one, not the Trust Wallet team, not the backend, not any of the DApps or other mobile apps, no-one can access to the private keys from your wallet. Whenever an operation is needed that requires the private key, Trust Wallet o…

[keivankhf]

Hi, I have the same problem. I bought slp currency 2 days ago. But in my wallet it shows zero. Please help me. thank you

[Alan47]

Hello @keivankhf To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

3. Transaction hash or link (if you have any, please copy and paste)

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors or missing balance)

[keivankhf]

hi thx for your attention.

https://explorer.roninchain.com/tx/0x15dd8ac33bfbc049cf9ad8c23de558743d2267ba8289060558a4bce94551c0f0!WhatsApp Image 2021-10-28 at 23.46.14 (1)|236x500

[Kia33263377]

I bought slp On the bed Ronin, But my address on bep 20!

Is it possible that my currency will be transferred to my wallet or not?

please guide me

I’ve already sent you address and hash codes

Version: 2.4
Hash cod:
0x9b08be3e5b954b7083255aedbcaf685838297089f3814c10a5cd041b2d75b18e
Crypto address:
0xb37a514817ba34e519b10185a911105a15423eA2

I bought slp a few weeks ago, but it didn’t come to my wallet.
Slp shows me 0
i’ve done everything but it hasn’t come to my wallet yet
Hash code sent For you
Before buying slp and even then dealing for me done properly
Thanks

[Alan47]

@Kia33263377 scroll up, check my colleague response above on how to retrieve your funds.

[keivankhf]

Hi, very strange, even though I provided all the necessary documents to transfer the slp and the trust wallet. They ask me for the original password.

[Alan47]

@keivankhf

Hi, very strange, even though I provided all the necessary documents to transfer the slp and the trust wallet. They ask me for the original password.

@keivankhf what password are you talking about? You have provided the way to recover your funds. And you have told that we don’t support ronin. Scroll up read the responses. Nothing we can do more. The process which involves wallet recovery/private keys should be performed by user not support.