I send Floki to my Crypto.com to recive OMG coin never arrived

Today i try to transfer Floki coin to my crypto.com account to get OMG coin. I didnt get it on crypto.com why? Can someone help me. Here are some pics.

If you need more info ask me. I send like 140euro worth of coin and lost them dont now where are they.

Please contact the customer support of crypto.com so they can assist you with the deposit issue.