I sent money from pionex to Trust account but never received it


I Lost everything and have no clue where it is now. Anyone know what could have happened and if it is possible to recover? Thanks for any help.

Hello @Crrt To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (copy and paste it in plain text)

  3. Transaction hash or link (copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Trust account $. Nothing received

Thanks for replying.
1

  1. Wallet address
    0xA8297c5B7c913DBEf137B5C1FD030f19Acf9b7ff

  2. Transaction hash
    0xa7acc71088f426815d68e6ad0fcedf9c9055b2654b8034e08c5a187a992823f9

  3. I was trying to send eth from my pionex account back to my Trust account. I copied and pasted my Trust account address into the pionex send bar. The funds left my Pionex account but never showed up in my Trust wallet.

@Crrt you received Binance peg ETH not native ETH, so it will not displayed on Ethereum native coin balance.

To be able to view it, please tap on top right corner and search Ethereum token then switch on Ethereum token BEP20 manually. This guide can help too: How to Add or Remove a Coin

Thank you, thank you!

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