Let me start by saying I’m no IT specialist. But, I recently sent coins from Trust Wallet to Binance and unfortunately I forgot to add the memo; therefore, my coins vanished. I admit, I should’ve researched how to properly initiate these transactions to prevent this from happening, but I was new and rather careless. Bottom line, I lost a bunch of money. I believe that with a few additional parameters in place, these situations could be prevented.
There are numerous websites that have pop-ups, warnings, etc. before completing transactions or purchases. The fact that Trust Wallet doesn’t have anything like that is mind-boggling to me. Again, not an IT, but it doesn’t seem like it would be difficult to implement these controls.
In addition, the customer service requests are not exactly up-to-par. I initiated a service request on Monday, 5 April. I received a response on Wednesday, 14 April stating:
“Hello Binancian, we are terribly sorry for the delay in our response! Currently, we are working to resolve a high volume of inquiries, and we noticed you had not yet received a solution. If you still need assistance or have any questions, please let us know and we’ll get back to you here ASAP!”
This was rather irritating, as if the problem resolved itself. I immediately responded to the email and stated that I absolutely still need assistance. It’s now Friday, 16 April and I’ve yet to receive a response.
Anyways, I hate to go on and on, but just to reiterate, I believe some parameters or preventative measures should be implemented to ensure these types of situations don’t occur.
Had a similar issue trying to send binance peg etherium to my etherium wallet in metamask. I’m a newbie and made a mistake. Lost 150.00. You would think if they weren’t compatible I would have gotten a pop up. The support on trust wallet sucks. If you make a ticket you get an auto response telling you to search the community forum. Then if you don’t resolve to send another ticket…over and over. Regret using trust wallet.
Me to Trustwallet suport service sucks
The only thing i need is a confirmation from trustwallet that i sended jt but they wil not reply on your emails only auto respons
Hello @LoweCase To better assist, please send the following information:
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
Transaction hash or link (if you have any, please copy and paste)
Further details about your issue (please explain what you were trying to do)
Screenshots of the wallet (including errors or missing balance)
Hello @LoweCase
You need to provide these info to the receiving wallet team and not to Trust wallet.
They are the only one who can assist with your deposit issue.
