Issue with crypto not received

Support & Feedback English
1

Hello,

I tried to exchanged BNB for voxel on Pancake swap and it is showing that the transaction is successful but i did not recieve any voxies (voxel) in return even thou my bnb have been deducted.

Transaction hash
0x9b9f444d47ac19efb4888e1e0503f5b701e501d3303a079d0870f809213dbb34

Please help me find out what happened and how can i recover my crypto. Thanks

1 Like
2

Hello @GhostImpact
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0xd9fa7c7d205d77e89f370ae9799de4ef3245a795
Decimals: 8

2 Likes
4

A post was split to a new topic: Tried to exchange my dogelon for ETH

5

Hi Jenny Millan

Thank you so much for you help. Now i can see the voxies (crypto) in my wallet.

Furthermore, Just wanted to confirm that the price in $ (dollars) is not showing. Is it because this coin had not been launched yet?? And if yes can you please confirm the launch time/date. As on binance it will be launched in 6 days.

Looking forward to hearing from you.

6

A post was split to a new topic: Sent some Ethereum from my trust wallet to my coinbase

7

A post was split to a new topic: Received BNB which is withdrawal done

8

@GhostImpact
Please read this:

9

I haven’t got any update from Trust wallet support team to help me to find my missing tokens.

I supplied all hashes but didn’t receive yet and they didn’t help me much

10

Hello @Jabark
0x39eaaDE915209fDEb16D73175261F1cf0704395B
Is this your address? What transactions are missing?
Please provide the transaction hash for only tokens missing

11

Hi

For these hashes :

0x39eaaDE915209fDEb16D73175261F1cf0704395B

0x3c84763d1f118809e4fca3a034215a989b46a067d01cd4d66168292f9d3b2fc7

0x4be070566d5ba40050e45d9be5cf9a7ff2dc0caa96d84552e92b149c662433ad

0x08f24116f9e168f1ebb91d12f502a971f0747744b484653caea417836575c36a

0xf4d2e9e4f3707fe78e34b1d8a5acb8f1cf1136830d3e5b8fa3876a940a60e645

0xec699c53b84d80255b348e2c8f05b1a24779bd9151dce0dbd43261f3d0947b83

12

They have all been failed.

And I didn’t receive any coins or amount on the other wallet?

14

Hello @Jabark this is error with PancakeSwap router contract error. Contact PancakeSwap for support on this issue.

15

What issue is that?
You should be able to resolve the issue.
Cuz I transferred it from Trust wallet not from pancake swap.

This is a transaction not swap.

17

Who are you and why should I Whatsapp you?

Send the token back man!

You are not authorised to make any statements of Trust wallet.

18

@Jabark that was an impersonator. I already banned him. I already provided you a way forward for your issue. We’ve nothing to do, error occurred on PancakeSwap contract. If you didn’t receive your funds back, you have to contact PancakeSwap.