Hi,
I have received KAVA from a Kraken Account, the Transaction was successful, it is shown in trust wallet, it is viewable on the mintscan block explorer, but in trust wallet the balance is shown as zero (please see the screenshots).
I have the newest iOS Version of the app
I reimported my wallet
Restarted the phone
Tried from various mobile and WiFi connections
Do anyone has any useful hint on what to do on this?
Thank you in advance.
@macfiff Send your wallet address and transaction hash in plain text too (copy and paste here).
sure
address:
kava1c68fyu755zl6n02xfq7vdgs09uwxnhptcll9qk
TxHash
68FDE3C95C3D6CEFFEC5B2F2615B9E71427F0BBA000CCFB6B69221CB1D7902A8
Hello,
I have the same problem. I sent from the Binance account, and the kava coins didn’t arrive yet in the trust wallet.
What can I do??
I’ve got the same problem, have tried the basic troubleshooting steps but nothing worked. I’ve created a support ticket but after a few days I got notified it was closed off without any contact from support. The issue still remains.
This not being addressed by the support in any way.
My ticket is getting closed everytime without any hint or useful advice.
Can any mod tell us something about this?
@macfiff can you confirm your app version is 7.7? Open your app go to settings > about > app version
i can confirm that with version 7.7 ios kava balance is displayed now.
thank you!
Great! Glad to know that. If you have further inquiries, feel free to message us. Stay SAFU!
I’ve updated TW from the App Store to 7.7 and my balance shows up correctly now as well. Thanks!
