Litecoin not sent to me but verified and purchased

I bought some litecoin almost a week ago with simplex to trust wallet, almost 5 days after purchasing nothing has shown in my wallet, I contacted simplex and they said my purchase verified, i then contacted trust and they said it’s not there issue.

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Please how did you contact TrustWallet i really need to contact them my win coin is missing

The emails they send to you I just sent one back. I don’t know if the reply was automated or not though