Lost Ethereum Sent to Shakepay

Hello, I sent my ethereum to my Shakepay wallet and now it’s lost
I looked on the blockchain and apparently my eth was sent as BEP-20 which isn’t supported by Shakepay. I can see it’s in my wallet but it’s not supported so I can’t access it.
Please help me reverse this transfer or something! I don’t want to lose 3000$

Hi @Gbfinesse Confirmed blockchain transactions can’t be reversed, Please contact the customer support of Shakepay so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.