Lost USDt (KAVA)

Support & Feedback English
1

Hi,
from tokens list in my TrustWallet I choose Tether (KAVA) to get address to receive tokens. Then i copied that address and i sent my Tether (KAVA) asset to that address.
KAVA mintscan says that transaction is successful but I cannot see my Tethers in my TrustWallet

Mintscan

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2

Hello @arkadiusz_zieba
You need to add the USDT manually, tap the toggle sign on the upper right and search USDT, then toggle on the one with KAVA.

3

I have already done this but still nothing is shown but when I click

Check explorer

I can see proper value
Unfortunately I cannot provide screeenshots because I met error that i can’t upload media in the post reply

4

@arkadiusz_zieba You should be able to upload a screenshot now

5

explorer
explorer1080×1920 58.3 KB

token
token1080×1920 43 KB

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6

Of course I can provide any other screenshots/data if needed. Anyway I will be waiting for further announcements or updates concerning my issue

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7

@arkadiusz_zieba Can you reimport your wallet or you could try the troubleshoot guide below:

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8

I tried to reimport my wallet before I ask you for help but without results. Moreover, the problem occurs not only in my Mobile App but also in Chrome extension in which I manage the same wallet as on mobile phone.
So Trust Wallet on Android or Chrome extension - I meet wrong USDt (KAVA) balance

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9

On this screenshot you can also see that I sent my USDT on correct address:

address
address1080×1920 86.1 KB

As you can see it is the same as in Tx I sent before: Mintscan

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10

@arkadiusz_zieba Reported it internally, it would be resolved.

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12

OK so there is no need to submit separate ticket by me, only waiting for your answer here in this post?

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13

@arkadiusz_zieba Yes there’s no need for that, it will be resolved.

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14

**

> [ Update after 20 hours ]:

**
I miraculously swap unreachable USDt to native KAVA Coin which is already transferrable using Keplr extension in which I import wallet using mnemonic seed for my problematic Trust Wallet account.
Anyway I think there is still huge issue with that USDt (KAVA) asset and probably has to be repaired in the future

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15

I am having the same issue. How can I obtain assistance?
I can provide my address and what ever else is required.

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16

@jockster Can you provide more details regarding that ?

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18

I am having the same problem but I can’t make a post :frowning: I can post pictures? I hav others. But I added the coin like I was supposed to, it just won’t show my funds that I transferred to my wallet. Sent it to usdt (kava), but nothing showing. Same problem. Tried everything on the website but no help.