I made a deposit from Trust Wallet from a currency “SWGb” and It is supported on a BSC network and not ERC , And So far I have not received the assets in my wallet , and this is the transaction explorer " 0x15ed0ce76e93ffb49f6a3e030900b944439178acfbca2cd0d55f071cf835089b "
I am requesting to retrieve my currency to the address it was sent from ,I hope that will happen soon Thank you
Who can help me ?
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Hi @Msanad,
To better assist, please provide us the following information:
- Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
- SWGb wallet address (select SWGb in the Trust Wallet app, press the receive icon near the send button, take a screenshot, and attach it here)
- Screenshots of the wallet (missing balance)
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Upon checking, you successfully sent 366.459836002489597286 SWGb (BEP20) to 0x197baf21acd5c94cafc5045ab1d5f94236c6cf4b.
https://bscscan.com/tx/0x15ed0ce76e93ffb49f6a3e030900b944439178acfbca2cd0d55f071cf835089b
Where did you get this address: 0x197baf21acd5c94cafc5045ab1d5f94236c6cf4b? Is this a deposit address from an exchange?
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From hotbit exchange
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You need to contact the customer support of Hotbit so they can assist you in recovering it.
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I contacted with hotbit customer support and after 6 days , this it there reply, so I contact with you
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Unfortunately, as stated earlier, Trust Wallet is not able to reverse, cancel, nor refunds confirmed transactions. The Trust Wallet app is a non-custodial wallet. We do not hold your funds.
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My friend happened to him like that before and it got back, I want to contact technical support, if you are not able to help me, Because it was sent to an address that does not support private network currency, so the wallet can return it
thank you
Hotbit controls that wallet (0x197baf21acd5c94cafc5045ab1d5f94236c6cf4b), not Trust Wallet. No one from Trust Wallet can assist with the sent funds.
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Please contact the sender platform to get the link on block chain.
Thanks
This is the reply from the team hotbit
What is the link on block chain
They must be referring to the transaction hash/id. You can give them this one:
- Link : https://bscscan.com/tx/0x15ed0ce76e93ffb49f6a3e030900b944439178acfbca2cd0d55f071cf835089b
- Hash/id: 0x15ed0ce76e93ffb49f6a3e030900b944439178acfbca2cd0d55f071cf835089b