MetaHero Missung

I bought some MetaHero on Kucoin.
Then I sent them to my TrustWallet, but these Coins are missing.
The transfer was “successful” , but I can not see the details in the TxHash.
“sorry, we are unable to locate this txnHash”
the adress of the wallet is correct…
please help me

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Kucoin has Problems with Bep20
My withdrawal was after 8hours success
Thank you