Migrating from old BNB to BNB smart chain, status completed but "Sorry, We are unable to locate this TxnHash"

Support & Feedback English
1

Hello everyone,
today i ve migrate (using migrate button on browser ectension) from old BNB to BNB smart chain, the migration status is completed but both old BNB and BNB smart chain are 0
In i go to bcsscan " Sorry, We are unable to locate this TxnHash"
The migration (trading) exists in the history of extension but does not appear in the app in the phone
I’ ve tried also to install the extension in another browser and there’ s nothing in the about migration

Here the data:
from
bnb14u96e9cvpugkslf6620td395ms82h9eq94wcpw
to
0xbb5725444A56AC6ec32f534148C6036E0b26b14b
hash
3FB1A0F657D9C337934F5C36E6B90026C851F6F0D6418A7A6DD0F83034022145

2

@lightwebit You should submit a support ticket from your Trust wallet app.

Settings → Support
or at support.trustwallet.com
To reduce response times from customer support, please include the following info in the ticket:

App version, device model, wallet address, TX hash (if available), and the blockchain + assets you’re experiencing the issue with, and any relevant screenshots or videos to duplicate the error.