Missing BNB Smart Chain bought via Trust Wallet

I created a Trust Wallet account, bought ETH via Trust Wallet and paid using MoonPay. transaction went through and credited to my Trust Wallet and the credit is immediately transfered out.

Report to Trust Wallet support and no reply at all. Can someone help?

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Correction: Main body of the post stated that I bought ETH, it is actuay BNB Smart Chain

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Hello @SebYu77 Send your wallet address and transaction hash in plain text too (copy and paste here).

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Hi Alan47,

Wallet address:
0x22397ebf272de282a0de71f19b0728d36216c25c

Hash:
0x733d555751d530c9449d77a48aac8292ac8c8625104194aecfcf821e8de139fa

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I can’t see my tokens and the coins are listed on coinmarketcap swapped and transferred them to my trust wallet but it’s not showing and the transaction was successful

@SebYu77 Sorry to hear about your recent experience. Here are the possible reasons for unrecognized transactions:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

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That’s an expected response from Trust Wallet.

I have enabled passcode on Trust Wallet app which claimed to prevent the unauthorized transaction but the credited fund was being transferred as soon as it arrived. I did not receive any notification from Trust Wallet. So what do the suggested security settings do in Trust Wallet?

I have used several other wallets on the same machine and none has experienced this issue.

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