Missing Crypto, somehow send to a different wallet?

I am encountering an issue where I played on the online casino Stake and won a sum, which I then attempted to withdraw to my Trust Wallet LTC address. However, I did not receive the cryptocurrency as expected. Instead, it was immediately transferred to a weird looking LTC wallet (ltc1qs26t97fe8qtg3tt437rl63fzxnd88yjfjl4zmq) without my permission or me confirming the transaction. I never received it; it was directly sent elsewhere at the exact same time. I’m uncertain whether this is a system error or if I have fallen victim to a scam. I have already opened a ticket regarding this issue last night but have yet to receive a response to my email. - I can not upload any pictures somehow it gives me an error, let me know in the comments how to do it.

@kamilos403 If you notice an unauthorized transaction on your wallet, then it is most likely compromised and you need to stop using the wallet immediately.
We have no way to identify the person who has access to a specific wallet or address.
Anyone can create a wallet without the need for any user verification.

Trust Wallet does not hold the funds. Everything is on the blockchain.

What this means is that a wallet can be accessed using a different app.

The Trust Wallet team cannot reverse, cancel, or refund confirmed transactions in the blockchain since the app is a non-custodial wallet. All transactions done in the blockchain are permanent.

It is recommended to create a new wallet and abandon the compromised one. Please make sure you downloaded and installed the legitimate Trust Wallet app on official sites, you can check here: https://trustwallet.com/

Learn more:

I don’t understand; I didn’t even receive it. On the TrustWallet app, it only shows ‘sent’ but not that I’ve received anything. It’s so strange. How can this be? I didn’t even allow anything to be sent; usually, you have to confirm transactions. How could this happen?
i would like to send screenshot but i cant since i am TL1…
but here is my LTC Wallet Adress: ltc1qd4y7lelga04edqxwrjmejrxyca65qvrp42ncut
you can see when i ‘received’ it at Apr 6, 2024 00:26:32 UTC, it was send right away at Apr 6, 2024 00:26:32 UTC.
I did not confirm nothing, i only have TW on my phone i wonder how did it happen, it was 220euro.

@kamilos403 There are possible reasons why that happened