Missing funds after transfer from kucoin

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1

My metahero token from kucoin did not appear. Kucoin state that the transaction is completed. Help me…

Metahero address
0x78Cd565C5BBFbBC3530A9b26Eb59C0439E0d2111

Screenshot_20211130-205715_Trust Wallet
Screenshot_20211130-205715_Trust Wallet1080×2400 164 KB

Screenshot_20211130-205710_Trust Wallet
Screenshot_20211130-205710_Trust Wallet1080×2400 97.4 KB

Screenshot_20211130-205725_Trust Wallet
Screenshot_20211130-205725_Trust Wallet1080×2400 127 KB

2

I’ve had the same crap with Luna but from binance. Nobody seems to have the answer so far. Have you had any luck with emailing Trust wallet?

3

Hello @Luqy To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

2 Likes
4

@Alan47 hi Alan, could you please hlep me resolve my issue. I did tag you in my post as i wasnt having much luck with the person helping me. Are you able to advise?

Kind regards,
Michael