Missing funds ( my Ethereum I sent to my trust wallet is missing I can't transfer or exchange it is showing 0 balance when I want to transfer or exchange

I transferred Ethereum from a roqqu wallet to my trust wallet and I wanted to exchange it to USDT coin what I saw was insufficient balance please help me rectify this issue
The Ethereum coin address 0x10804650D95904DE4E0D07F07536F0A5556CDD25
The transactions ID/hash 0x4be293de65177e16c4780b83accc0f2197994df69c9e1f07c63bf0ce476f77a9
Screenshots of it





Hello please note that the amount of ETH is low and even trying to send that out would still require ETH as gas fees which would be higher than the value you have

Please what should I do I need my money back I can’t survive today without it I have no money to feed

A post was split to a new topic: Bought racoon token

Hi when I refresh my balance on trust wallet all my bsc tokens disappear is there a reason for this?

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Hello,

I am hacked by Trust - Crypto Wallet Support on Twitter.
They have stole all my coins, how can I get this back, PLEASE ??

Can someone help me please ?
[email protected] don’t answer…

Please !

@Azadi Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

I sent safemoon to ethereum and now it is gone. How do I recover or find it

@Jschaeff23 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Version 6.16 (531)


@Jschaeff23 According to SafeMoon from December 29, any v1 token transfer will have 100% tax.

Read more here: https://twitter.com/safemoon/status/1476198900717342724?s=21

If you need more clarification, contact the SafeMoon project team.

So I lost it all? What a scam. You are losing a customer. It was down to like $25 so at least it wasn’t much. Never again unless you make this right

@Jschaeff23
This isn’t even a Trust wallet issue.
You need to contact the Safemoon team.

Please can you help me with the issue of coins missing from my trust wallet?I woke up to no coins in my wallet and some partially deducted whilst I did no transaction…a while ago my BnB vanished but still I didn’t have a way to know what’s the problem

@Aby135
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)



0x3D17133Ea1609D13Be5e71526924FA1C081f34c4

Zinu,chopper inu,bnb is fully missing whilst metagochi is partially missing…there are not transaction IDs on them…thank you

@Aby135 I can see some transactions from your wallet on explorer. Here are the possible reasons for unrecognized transactions:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app;

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

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