Missing Safemoon transaction

I used pancakeswap today to exchange bnb smartchain for Safemoon, as I’ve done many times. The transaction was labeled successful in BscScan but coins never appeared in trust wallet. I tried a smaller amount later and that worked fine.I’ve tried reimporting Trust wallet- didn’t help.


Hello @Tomperdu To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

นาย ทำไงดีมีคนโอนเหรียญมาผิดแน่ ใส่กระเป๋าเรา เราจะทำไงดี ลบ ทิ้งเลยไหม ลองสอนเราหน่อย


Thank you!

@Tomperdu from the explorer, I see you have received your tokens successfully and total balance is 867,090,993.776009724 SAFEMOON. Can you confirm what balance is currently displaying on your app? Screenshot of the SafeMoon token?

Yes, that’s the balance currently showing. It reflects the second deposit I made yesterday, but not the first (the transaction hash I’ve shown here). I had approx 851,000,000 Safemoon balance before making the first deposit yesterday equivalent to $113. That one shows it was successful in BscScan, but the balance of my Safemoon did not reflect it, nor did I get a notification from Trust Wallet alerting me that it arrived.

@Tomperdu that is your actual balance then, Trust Wallet displays what you have on blockchain. Blockchain says you have the amount mentioned above and Trust Wallet displays it. I see no error from our side.

hi, what you’re seeing is my balance after the second transaction I made yesterday.


The first one, earlier same day, was never credited. Is there a way for you to see my balance from the day before so you can compare?