Hi
I have made a transaction and I have a confirmation link from the transfering exchange that the transaction has been successfully completed but the amount of Ethereum has not arrived in my account. Please explain how to follow up on this matter.
Hello @hhadizahedi
To better assist, please send the following information:
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Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)
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Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)
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Transaction hash or link (if you have any, please copy and paste)
1 Like
Hi
App version android 5.9
My Ethereum wallet address
0x3d8eDc43b499bA15b40A01e21f24F79add01E047
Transaction hash
0xbf52553cc09769e20ba8b311a0329208247cd5fbc4283fff0756b058da293068
@hhadizahedi You need to update your Trust app.
Also this transaction hash you sent doesn’t bring up any transactions.