Money missing after transferring from crypto.com to TW

I transferred BNB from crypto.com to TW and it shows the transaction was completed but it doesn’t show my money, it’s missing. It’s not showing in the smart chain or bnb

@Makemerich To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)