Money still not showing on my trust wallet swift

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1

Hello.
I transfer for my crypto wallet USDT ERC20 to my trust wallet that I just opened. But money doesn’t show up . The receiving address I believe is on the tether USDT op main net.
Transaction was received in the provided address but my balance is still $0.
What do I need to do to get those coins?
Please help it has been 15 days .
Thanks

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2

@Nomileco If you sent on the OP network, you’d need to add USDT with the OP Mainnet tag. Here’s a guide below:

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3

Hi Tobi,
Thanks for the reply .
For what I see is already added to my home page that token.
What I am missing?

4

@Nomileco Did you add the correct token or maybe you have on a separate chain ?
Can you provide your receiving address ?

5

I don’t know really.
But here is the receiving address.

0xD44Faf020b46690e7F3DF908668ed22636357D56
Thanks

6

@Nomileco You received USDT on the native ETH chain.
Follow the guide above, tap the upper right corner on the Main wallet page and search USDT, toggle on the one with the Ethereum tag.

7

I can’t find it in the main wallet page. Which is the swift one.
I have another wallet and in that one is already added.

8

@Nomileco Please submit a ticket to the customer support team regarding this: