Money withdrawn from my account but not coin or pending transactions

Hi, yesterday I made a payment of 50usd to get Smart Chain (BNB) coin, but I haven’t received the coin. The payment was made via Simplex and the money was withdrawn from my bank account succesfully. Also there are no pending orders on my wallet.

I have tried to reimport the wallet but with no result. What can I do?

Thank you all.

Can you share your BNB address and transaction hash please? So that I can check.