My account has been stolen

Support & Feedback English
1

Dear sir
Some one robbery to my account plz help us how to use i don’t no but my coin is zero

5 script up 50$ total 250$ is now zero

2

Hello @Nirmal4330 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

Hi I’ve also had my crtyptos stolen but Ive emailed you guys and no one’s replied could I please get some help

5

@Moses1985 Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

6

I haven’t shared my information with anyone all I did was buy crypto with trust wallet using pancake swap through the link on trust wallet and the next day they were gone ?

The only reason I used trust wallet is because it’s supposed to be secure
Surely you guys can track what’s been happening ?