My Bnb Missing please help

Support & Feedback English
1

I have swapped smartchain bnb to BNB and the transaction was successful but never received my bnb in my wallet. Please help .

2

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)