@Alan47 Hello! I’m a new trust wallet user. My BTC payment was sent plus confirmed from my airgap wallet, and I still haven’t received it or not showing on TrustWallet. BTC balance has been showing 0 for more than a day and I’ve already created a support ticket with the subject Issue with BTC transfer from airgap.it wallet to Trust Wallet. Can someone please help?
2 Likes
Hello @cryptouser001 To better assist, please send the following information:
-
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
-
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
-
Transaction hash or link (if you have any, please copy and paste)
-
Further details about your issue (please explain what you were trying to do)
-
Screenshots of the wallet (including errors or missing balance)
@Alan47 Nevermind. I just checked Trustwallet and the BTC balance is now showing. To answer your question I was transferring my BTC balance from my airgap wallet to trustwallet, that’s it. Any tips you can provide on better management would be appreciated? Otherwise, thanks for your help. Btw … are you Alan5 as well?