My BTC payment was sent plus confirmed

@Alan47 Hello! I’m a new trust wallet user. My BTC payment was sent plus confirmed from my airgap wallet, and I still haven’t received it or not showing on TrustWallet. BTC balance has been showing 0 for more than a day and I’ve already created a support ticket with the subject Issue with BTC transfer from wallet to Trust Wallet. Can someone please help?


Hello @cryptouser001 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

@Alan47 Nevermind. I just checked Trustwallet and the BTC balance is now showing. To answer your question I was transferring my BTC balance from my airgap wallet to trustwallet, that’s it. Any tips you can provide on better management would be appreciated? Otherwise, thanks for your help. Btw … are you Alan5 as well?