My metahero coins did not appear

Hi this is urgent. My metahero coins did not appear after i transfer from kucoin. Kucoin state that the transaction was completed. Thank u!!

Metahero address used


Hello @Luqy To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)




Your transaction hash shows a failed swap while the receiving address shows no history of sent or received tokens.
Are you giving a wrong receiving address?

[quote=“JennyMillan, post:4, topic:337745, full:true”]

The address is correct. I have the screenshot from kucoin.

Hello @Luqy this transaction failed and reverted. You have to contact KuCoin support for this issue.

You can check on explorer and see.