Dear Sir or Madam, I believe someone has hacked into my account and has found a way to take my money with it still showing in my account. I believe a fake Trust Wallet customer service representative is telling me to pay $3,000 to verify my account in order for me to make a transfer.
@captainphil That’s a scam, do not pay such.
If your wallet is compromised, please abandon the compromised wallet and create a new one immediately.
What about the money I have in there, trust WALL·E must assume some responsibility for a lose?
@captainphil Please be informed that Trust Wallet is a free, decentralized app that allows users to be custodians of their crypto assets.
Anyone can create a wallet without the need for any user verification.
We have no way to identify the person who has access to a specific wallet or address.
Trust Wallet does not hold the funds. Everything is on the blockchain.
What this means is that a wallet can be accessed using a different app.
The Trust Wallet team cannot reverse, cancel, or refund confirmed transactions in the blockchain since the app is a non-custodial wallet.
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Every time I try to transfer I get perimeter error. Customer service asked for ID and three months bank statements to verify account. Then they said it would take a week. Now they want money to verify. I had 5,000 sent to account and two 10,000 bank deposit made.
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@captainphil What wallet are you talking about ? Trust wallet doesn’t need ID verification.
Also check where your Topic is and stop posting under this topic.
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