My ZIL and RVN gone! :(( please help me

no body know my 12 phase
and I have password for withdraw
please help me

Hello @mehrshadndr Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

Learn more about how to protect your cryptos and new wallet:

I had a successful transaction, and I saw coins in my wallet, but suddenly as I watched they turned to zero !!! I also saw the transaction on the pococoin app as well as on the BSC Scan ! I also have a neat transaction recorded in the pancake transaction history

Transaction Hash:


I have trust wallet version 4.1

I also see transaction when I click on BNB (smart chain ) ,but not on coin that I bought ( no transaction )

On BSCScan , when I put my wallet address I see all my coins , also this one that I ‘lost’ in Trust wallet , ( on bscscan is all ok , purchased coins are visible, exact amount

Hello @pilot33 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)