Need to get in touch with the support team. There is a ticket

Support & Feedback English
1

Hello,
I have submitted a new ticket to the support team.

I have submitted tickets before.
Then i get a reply mail saying it’s very busy and that if i need help i have to reply with the issue.

I do answer with everything about the issue.

But after a few days i only get a reply saying i didn’t reply and the ticket is closed.

Thus happened a few times allready.
Is it possible to tell the support team that i answered the email and i need help urgently.

I really need to get in contact with the support team.

Thank you.

Kind regards
Kitty

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2

@KittyxxxCat You need to be patient and wait for a response if you already submitted a ticket.

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3

Yes i know. And i am patiënt.
What happens is the following:

  • i opened a ticket
  • trustwallet sends a mail saying they made the ticket, and that i have to reply the mail with all the necessary info
  • i reply the mail with the info
  • after a few days i get a reply to that mail from, i think, a bot. Saying i didn’t provide info and that i need to reply the mail if i still needed help.
    But i did reply
  • so i send a new reply
  • after a few days i get an answer saying they never got an answer and closes the ticket

Thus happened twice now.
But i did answer everytime and never got an answer.

And i have an issue and wrote it all. And i need help.
But i am afraid my reply mail will not be read and i will get a reply saying i didn’t reply and i will not get the help i urgently need.

I hope you see the problem.
So i am patiënt but it seems noone is picking it up and i don’t get the help i need.
And a bot answers and closes the ticket

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4

@KittyxxxCat What exactly did you raise a complaint about ?

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5

Notba complaint but a problem.

Long story short:

I own USDT (BEP20) and i need to send that to Kucoin to exchange it into a currency excepted in The Netherlands.

I choose the right currency in Kucoin USDT (BEP20) and i have enough BNB for te gasfee.

Still i get an error:
Although one or more Error Occurred [execution reverted] Contract Execution Completed

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6

@KittyxxxCat Can you provide your receiving address ?

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0xe5a75a650a03b21c79aca64d2c37d213097201ee

That’s my KuCoin receiving adress
USDT ( BEP20) BNB Smart Chain BSC

Is this what you mean?

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@KittyxxxCat I was referring to your receiving address from your Trust app.

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For me all is new.

Do you mean if i go to my adresses behind my name?

There are different adresses.
No USDT.

But maybe you mean:
BNB Smart Chain
0xBD2344619d8F2891c88bab5c374586f9f8F15385

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@KittyxxxCat But this address you sent is a contract address.

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11

But i need to send USDT (BEP20) to KuCoin. Not receive.

Thank you for looking into this

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12

@KittyxxxCat Can you provide the address you’re sending from ?

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I think that should be this one:

0xe4f6F30F91D1554e33E50BF44Bf98efCF2549454

Little harder for me to find but i saw it in the history.

I don’t know if i can reply for now. Otherwise i will see it later.

I sure hope you can find out what is wrong.

Thank you so much for helping.

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@KittyxxxCat There is no USDT on that address.
What you need to do is tap on USDT in your wallet, then click receive, copy that address and send here.

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0xBD2344619d8F2891c88bab5c374586f9f8F15385

This is the good one for receiving USDT (BEP20)

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Hope to hear if you can find out what is wrong as nobody is answering mu ticket.

17

@KittyxxxCat The address you have sent is a contract address and not your Trust wallet receiving address.

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18

Hope this is what you mean:

BNB Smart Chain
0xBD2344619d8F2891c88bab5c374586f9f8F15385

Sorry for misunderstandings. But its all a blur and a whole new world for me. And i am Dutch and not so young anymore.

What i also see when i click on Tether USDT and look at the contract security that there is the following warning: " Hidden mint functions may increase the amount of tokens in circulation and effect the price of the token"

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19

@KittyxxxCat That address is a contract address like i said above

When you click on USDT, tap “receive” and the address shown is your receiving address.

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Then i get this. But you said this wasn’t right. But this is the adress shown. Really it is. I did as you said.

0xBD2344619d8F2891c88bab5c374586f9f8F15385

1 Like