Never received my coins

About a week ago i transferred SHA tokens from my bitrue Account to my Trust Wallet. Stil havent received anything. I contacted bitrue and they said it was succesfully send and no longer in my bitrue domain. Can someone help me retrieve those coins?

To better assist, can you provide us the following information:

Trust Wallet app version

Crypto address

Transaction ID (if you have any)

Details about your issue

Screenshots of the wallet (errors, if any