Not shown the crypto

I transferred 7335 USDT on TRC20 from my trust wallet to my friend’s trust wallet. It showed the transfer is done successfully and i sent hash and wallet address to support and it said it is done but never received in wallet. what should i do?

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@Sara1663 The blockchain explorer shows the wallet received already.

You can suggest they reimport their wallet or add TRC20 USDT to their wallet if not already added.

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I know that the follow up shows it is in his account but indeed he didn’t received
I can’t upload the picture there are some errors
Please help me

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@Sara1663 If the receiver uses Trust wallet also, can you ask that they reimport their wallet ?

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He reimported too. But nothing changed.
Every steps including update trust wallet, install on other device, reimporting…

@Sara1663 If they have added the token and it’s not shown, they can try to switch their internet connection and reimport again.

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Hello Trust wallet team hope you guys are doing well, can you solve my problem, actually my problem is that I had total 30226 TXG tokens which I hold in trust wallet for a long time. Until yesterday I checked if my txg tokens were full but the day txg company burned 127000+ txg 15 thousand out of my total 30226 txg. txg is missing which is showing remaining 15226 txg please solve my problem

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@Ameen93 Please contact that tokens support team for more clarification on the burn.