Hello Support Team,
Need your help pls. I made swap from WBNB to Cate coin, transaction successfully process but doenst appear on my wallet. Can you help me pls how to back track to my wallet.
Appreciate your soonest reply.
Thank you
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To better assist, please send the following information:
-
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
-
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
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Transaction hash or link (if you have any, please copy and paste)
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Screenshots of the wallet (including errors or missing balance)
Dear Jenny,
Appreciate your prompt response. I have try to manage to input the contract address of Cate and add to wallet. It was successfully add but Catev1, see photos for your reference:
Hello @Rge
Kindly crosscheck if you have added it correctly
Network: Smartchain
Contract: 0x118f073796821da3e9901061b05c0b36377b877e
Decimals: 8
This what i found
0x749194115120E0f95d1eB76096A7aBE1f1422441
If in case the smart chain address is wrong. How can i change it.
Hello @Rge
Please add the CATE as a custom token, using the details i sent above or below
Network: Smartchain
Contract: 0x118f073796821da3e9901061b05c0b36377b877e
Decimals: 8
Hi jenny, i had added which is exactly the same it appears Cate1 which is no logo where my shares swap appear. The other cate with logo has no shares. Enclosed photo for your reference.
Which one of this is correct? Because i cannot afford swap my shareback to BNB again due to fees. If i will continue as it is in the photo this wont compromise the value of my cate in the future?
Yes it is on/able, this is under smartchain. I have no wallet for eth.
I hope u can help me solving the glitches.
Thank you in advance
Hi Jenny,
Do we have a news on the my concerned.
Appreciate your kind assistance on this matter
Thank you.
@Rge probably the token has 2 version 1&2 and you got one of them. Or token has swapped to new token with new version, changed contract etc… This is not Trust wallet issue. You have to contact token catcoin team for clarification.
Thank you.
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I did a transaction today to swap BNB smart chain for Catecoin
It failed 3 times but I can’t see the BNB back in my wallet.
Can you please help?
Thanks
Hello @Davdabo
To better assist, please send the following information:
-
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
-
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
-
Transaction hash or link (if you have any, please copy and paste)
-
Screenshots of the wallet (including errors or missing balance)
2 Likes
Hey @Davdabo
Those transactions failed but your swap was already made.
You can also check the explorer to confirm this.
Please how do I check the explorer?
Where would the coins be?
I will appreciate if you direct me.
Thanks
Just to add, there were 2 transactions on my screenshot that appear successful. Those are from BNB to BNB Smart chain.
The ones from Smart chain to Catecoin are the ones that says failed.
I checked the BscScan and it says ‘Sorry, We are unable to locate this TxnHash’
Is this right?
And how can this be resolved to get my coins?
Thanks
@Davdabo refer to my response on other thread. Don’t spam the forum with multiple thread with same issue.
1 Like